Terms of Service

Last updated: March 1, 2026

1. Service Description

OneStepToRank ("Service," "Platform," "we," "us") provides local SEO optimization, business visibility tracking, competitive intelligence, and marketing analytics tools. We help businesses improve search performance, analyze market positioning, and generate engagement signals through our proprietary technology platform.

2. Acceptance of Terms

By creating an account, accessing, or using the Service, you ("User," "you," "your") agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these terms. If you do not agree to these terms, do not use the Service.

3. Account Terms

By creating an account, you agree to:

• Provide accurate, current, and complete registration information
• Maintain the security and confidentiality of your account credentials
• Accept full responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account
• Be at least 18 years of age or have legal authority to enter this agreement

You may not share your account credentials with third parties. Each account is for a single user or organization as specified during registration.

4. Acceptable Use

You are responsible for ensuring your use of the Service complies with all applicable laws and regulations. You agree not to:

• Use the Service for any unlawful, fraudulent, or malicious purpose
• Attempt to access accounts, data, or systems belonging to other users
• Reverse-engineer, decompile, or attempt to extract the source code of the Service
• Interfere with, disrupt, or place undue burden on the Service infrastructure
• Resell, redistribute, sublicense, or white-label the Service without written authorization
• Scrape, crawl, or automatically extract data from the Service
• Use the Service to send unsolicited communications or spam
• Misrepresent your identity or affiliation with any person or entity

5. Payment & Billing

Paid subscriptions are billed in advance on a recurring monthly or annual basis, depending on your chosen plan. By subscribing, you authorize us to charge your payment method for the applicable fees on each billing cycle. All fees are quoted in US Dollars unless otherwise stated.

• Payments are processed securely through Stripe. We do not store your full payment card details.
• You are responsible for keeping your payment method current and valid.
• Prices may change with 30 days' written notice. Continued use after a price change constitutes acceptance of the new pricing.
• Failed payments may result in suspension of your account until the balance is resolved.

See our Refund & Cancellation Policy for details on cancellations, refunds, and chargebacks.

6. Refund Policy

All sales are final. We do not offer refunds for dissatisfaction, change of mind, or failure to achieve desired results. Refunds are issued only in cases where a service malfunction or billing error on our part has occurred. Eligible refund scenarios include:

• Verified billing errors (duplicate charges, incorrect amounts)
• Extended service outages that prevented access for a material portion of your billing period
• Charges processed after a valid cancellation request was submitted

Refund requests must be submitted within 10 business days of the charge in question to [email protected]. We will investigate and respond within 5 business days.

7. Chargebacks & Payment Disputes

If you initiate a chargeback or payment dispute with your bank or credit card company instead of contacting us directly, we reserve the right to immediately suspend or terminate your account and all associated services. We encourage you to contact us at [email protected] first to resolve any billing concerns.

Fraudulent chargebacks may result in collection action for the disputed amount plus any fees incurred by us from our payment processor as a result of the dispute.

8. No Performance Guarantees

The Service provides optimization, analytics, and engagement tools based on proprietary technology. We do not guarantee specific search rankings, traffic volumes, lead generation, or business outcomes. Results vary based on market conditions, competition, third-party platform algorithms, your business category, geographic location, and other factors outside our control.

Any case studies, testimonials, or performance metrics shared on our website or marketing materials represent individual results and are not guarantees of future performance.

9. Intellectual Property

The Service, including but not limited to its software, design, features, algorithms, content, documentation, and branding, is the exclusive property of OneStepToRank and is protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works based on any part of the Service.

You retain ownership of your business data uploaded to the Service. By using the Service, you grant us a limited, non-exclusive license to process, analyze, and display your data solely to provide and improve the Service.

10. Confidentiality

You acknowledge that the Service contains proprietary technology, methods, and systems that constitute trade secrets and confidential information. You agree not to disclose, share, or make available any details about the Service's internal processes, methodologies, or systems to any third party.

11. Limitation of Liability

To the maximum extent permitted by applicable law, OneStepToRank and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising from your use of or inability to use the Service.

Our total aggregate liability for any claim arising out of or related to these terms or the Service shall not exceed the total fees paid by you to OneStepToRank in the three (3) months immediately preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless OneStepToRank and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these terms, or your violation of any rights of a third party.

13. Termination

Either party may terminate this agreement at any time. You may cancel your subscription through your account settings or by contacting support.

We reserve the right to suspend or terminate your account immediately, without prior notice, if:

• You violate any provision of these terms
• You engage in abusive, threatening, or harassing behavior toward our team or other users
• You initiate a fraudulent chargeback
• Your use of the Service poses a security risk or may harm other users
• We are required to do so by law

Upon termination, your right to access and use the Service ends immediately. We are not obligated to provide refunds for any unused portion of your subscription upon termination for cause. We may retain certain data as required by law or legitimate business purposes.

14. Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

15. Changes to Terms

We reserve the right to update or modify these terms at any time. We will notify you of material changes via email or through the Service at least 15 days before they take effect. Your continued use of the Service after such changes constitutes acceptance of the updated terms. If you do not agree with the changes, you must stop using the Service and cancel your subscription.

16. Governing Law & Disputes

These terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles. Any disputes arising out of or related to these terms or the Service shall be resolved exclusively in the state or federal courts located in Delaware. You consent to the personal jurisdiction of such courts.

17. Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions remain in full force and effect.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and Refund & Cancellation Policy, constitute the entire agreement between you and OneStepToRank regarding your use of the Service and supersede any prior agreements.